Support
We’re here 24/7
Setup help, billing, renewals or anything else — pick whichever channel suits you, and a real person answers.
Before You Write
The three fastest fixes
Restart everything
Device off 30 seconds, router off 30 seconds. It genuinely resolves the majority of sudden playback problems.
Hardware decoder
In your player’s settings, switch the decoder to Hardware — the number one cure for stuttering 4K streams.
Check the tutorial
Our device guides cover the classic setup mistakes — a two-minute skim often beats a support round-trip.
FAQ
Quick answers
Can’t find your answer? Message us on WhatsApp — we reply in minutes, 24/7.
Where do I get my login details?
Your username, password and server URL arrive by email or WhatsApp within minutes of activating a subscription. Free trial logins are created automatically and emailed to you, usually within a minute. If they haven't arrived within half an hour, check spam, then message support — we're on 24/7.
Can I use the same account on several devices?
Install on as many devices as you like — the plan only limits how many stream at the same time. A 1-connection plan means one active stream; multi-connection plans allow more.
The channels list is empty after login — what now?
Give the app a minute on first load: 22K channels and 80,000 VOD entries take a moment to download. If it stays empty, log out, re-check every character of the server URL and credentials, and log in again.
Do I need a VPN?
Not for the service to work in most regions. A VPN is worth adding if your internet provider throttles video traffic or you want extra privacy — it's optional either way.
Ready for better TV?
22K channels, 80,000+ VOD titles and 4K sport — activated within minutes of your order.